Shipping policy
Shipping Policy
Shipping Methods and Delivery Times
We ship orders internationally through our fulfillment partner Printful. Delivery times vary by destination:
- Spain (Peninsular): 2-5 business days standard, 1-4 business days express
- European Union: 5-10 business days
- Scandinavia: 7-12 business days
- International (US, Canada, UK, Australia, etc.): 10-20 business days
- Africa: 15-25 business days
Actual delivery times may vary depending on customs processing and local carrier efficiency.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the weight of your order. We offer various shipping options to meet your needs.
Order Processing
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
International Shipping & Customs
For orders shipped outside Spain, please note:
- Customs duties and import taxes may apply depending on your country's regulations and the order value
- You may be responsible for paying these fees upon delivery or at checkout, depending on your location
- Customs processing may add additional time to delivery
- We are not responsible for delays caused by customs
Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress internationally.
Delivery Issues
If you experience any issues with your delivery, please contact us at info@thesmartpaw.store within 7 days of the expected delivery date.